Employers
CHW Online Training Program FAQ
What training programs do you offer?
We offer a 100% online, self-paced Community Health Worker (CHW) certification program that aligns with DHCS certification requirements.
How many staff can we train?
We can train an unlimited number of staff. Bulk discounts are available.
What is the cost of the program?
The training program costs $499 per person.
What is the cost of the textbook?
The textbook cost is separate and averages about $90 for a hard copy.
Do the 100 hours include homework time?
Yes, the 100-hour requirement includes homework time.
What is the program timeline? How long do participants have to finish?
The timeline is 5 months but can be modified if needs differ for your group.
When would the program run?
The program is asynchronous and can run as soon as your group is registered.
What is the ideal schedule and time commitment?
5 months, approximately 5 hours/week.
What are the funding deadlines?
The program and funds need to be completed/spent by the date included on your quote/invoice/contract.
What are the prerequisites for the training?
This program is only for incumbent workers, people already employed in relevant community health roles. It is not designed as initial CHW training. While some clients use it for onboarding, we recommend additional training for those who are brand new to the field.
Employment Standards:
• Current job or incumbent worker in community health (e.g., Community Health Worker, Patient Navigator, Case Manager, Health Educator, etc.).
• Supervisor’s email needed to verify work experience. Tech Essentials
• Internet: A stable connection (no offline access).
• Audio: Headphones for course content.
• Device: A computer with a keyboard and mouse/trackpad (not built for touchscreen-
only devices).
• Browser: Use Chrome, Firefox, Safari, or Edge.
Digital Fluency
• Getting around an online learning platform.
• Using a keyboard and mouse/trackpad easily.
• Downloading and opening files (PDFs, Word docs).
• Keeping track of browser tabs and settings.
• Watching videos, adjusting the volume, and interacting with content.
• Solving small tech hiccups (e.g., refreshing a page, fixing audio). Need to bring your digital fluency up to speed? We’ve got you covered. Explore our Digital Fluency Northstar Certificate Program.
Upon successful completion you will receive a CA Department of Health Care Services (DHCS) compliance package, including a printable PDF of your Certified Community Health Worker (CHW) certificate issued by National Career Education Center (NCEC). Certificates will be available for employer verification purposes.
Does this program lead to initial certification?
Yes, for incumbent workers, completion leads to CHW certification that allows them to bill as a CHW. For those new to the field, this program alone may not meet all the initial
training requirements, especially fieldwork, since we rely on participants’ current employment to fulfill that component.
What type of payment does NCEC accept?
We accept checks made out to Green Tile Group, ACH, Wells Fargo Business Direct Pay, and Zelle.
Do we need to provide a participant roster?
Yes, please provide a .csv file with: Learners’ first & last names, work emails; Supervisors’ first & last names, work emails.
Are you providing structured “study hour” support on-site?
NCEC will not be providing any study hour support.